TreviPay FAQs

TreviPay is a global B2B Net Terms payments company specializing in payment and credit management across the globe. For more information, please visit the TreviPay website at www.trevipay.com.

TreviPay offers (insert program term here) day net payment terms to B2B customers of (enter clients name), pending they apply, are approved, and agree to the program terms and conditions. For more information, please visit (insert client TreviPay webpage link here).

The below qualifiers can be used to verify if your business is an ideal candidate for a TreviPay line of credit using net terms.

1. My business is a legal, registered business entity.
2. Established financing or trade credit accounts(s) that show a positive credit history.
3. Operating for ≥24 months
4. ≥10 employees
5. 1-2 orders every 6 months; ≥6 orders yearly.
6. Average order value of ≥$1,000 Please note that the qualifiers above are guidelines based on commonly approved companies and do not guarantee approval.

TreviPay reviews numerous data points when decisioning an application.

Account applications are locale-based with enrollment forms for different for each country: (add links if the DR program support this method)

FRIENDLY TIP: To improve your chances of getting approved, it is essential that you take great care when completing your application and give it the same diligence and accuracy you would if completing government or bank account details.

Depending on the accuracy and ease of validating your application details, it can take as little as 30 seconds or 1-5 business days for large more intricate applications.

FRIENDLY TIP: keep an eye on your Junk email inbox as sometimes for emails.

Here you will find the most common reasons why your application was declined:

1. Incomplete application
2. Insufficient credit profile
3. Time in business; trade reporting
4. No credit reporting
5. Unable to verify information provided in the application

TreviPay reviews numerous data points when decisioning an application.

TreviPay does not manage the checkout page or your TreviPay account; please contact your (insert client name here) customer support team: (add contact information)

Account applications are locale-based with enrollment forms for different for each country: (add links if the DR program support this method)

FRIENDLY TIP: To improve your chances of getting approved, it is essential that you take great care when completing your application and give it the same diligence and accuracy you would if completing government or bank account details.

VAT/Tax Invoice

• You will receive a Tax Compliant Invoice from Digital River for every completed order, as they are the seller. You will need this invoice for your taxes and purchasing records. It also gives you a complete breakdown of purchased goods and services and any discounts, credits, or refunds.
• You may have noticed that the amount is due to TreviPay; that’s because TreviPay paid Digital River, and in (enter term days, i.e., 15 or 30) days, you will need to pay TreviPay the amount owned.
• NEED a copy of your Tax/VAT invoice? Please get in touch with (insert clients name) support team at (add contact info)
   

TreviPay Invoice Statement

• For every completed order, you will also receive a TreviPay statement invoice with remittance information and payment details. This has your unique Trevipay statement invoice number that you can reference if you have questions or require support from TreviPay.
• You will likely need to submit both the Digital River tax/vat invoice and your TreviPay statement invoice to your Accounts Payable team. That provides proof of purchase and tax details and identify as TreviPay as the payment method used. Your Trevipay statement will show the exact value of funds, the Digital River Order Number and clearly state the amount you need to pay and the remittance details.

Yes, you can all share one account, but all TreviPay statement invoices will show the business entity and address provided on your application. You simply need to share one account registered to the headquarter and add as many unique users to your account as required.

You will need to apply and manage a singular account per country, as the underwriting and currency is linked to each country.

Please note: You will need to use a different email address for each country’s application. We know the challenges and inconvenience this can cause and are working to resolve this in the coming months.

Log in to your TreviPay account. Your current available balance, outstanding amount due and past invoices will be available to view and download.

You will receive a downloadable TreviPay invoice statement stating your payment date by email after your purchase. We also email friendly reminders leading up to your payment date. You want to direct these alerts to your accounts payable department, create a new Payer user account in the TreviPay portal and turn on their invoice alerts in the Notifications tab of the Edit User page.

If you currently have more than one invoice open on your account, TreviPay will apply payments based on the remittance advice you provide. If you don’t include remittance with your payment, we will apply payments to the oldest TreviPay statement invoices first so that you are not considered late on older invoices.

Account applications are locale-based with enrollment forms for different for each country: (add links if the DR program support this method)

FRIENDLY TIP: To improve your chances of getting approved, it is essential that you take great care when completing your application and give it the same diligence and accuracy you would if completing government or bank account details.

(insert country/program-specific TreviPay support email/phone numbers here)

Monday - Friday, 7:00 A.M. to 7:00 P.M., excluding TreviPay Holidays defined below:

• United States and Canada: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the day after, and Christmas Day and other country-specific public holidays within the defined Territory
• Australia and New Zealand: New Year’s Day, Australia Day, Labour Day, Good Friday, Easter Monday, ANZAC Day, the Queen’s birthday, Friday before the AFL Grand Final, Melbourne Cup Day, Bank Holidays, Christmas Day and Boxing Day, and any other country-specific public holidays within the defined Territory
• United Kingdom, Ireland, France, Germany, Belgium, Netherlands, Luxembourg, Austria, Switzerland, Poland, Spain and Denmark: New Year’s Day, USA President’s Day, Easter Monday, Netherland’s King’s Day, Netherlands Labor Day (occurs every 5 years; last occurring 5/5/2020), Netherland’s Ascension Day, USA Memorial Day, Netherland’s Whit Monday, USA Independence Day, USA Labor Day, Thanksgiving Day and the day after, and Christmas Day and other country-specific public holidays within the defined Territory