Logitech Select Premium Service Plan for VC Room Solutions

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PEACE OF MIND FOR THE ENTERPRISE

Logitech Select is a comprehensive service plan that delivers reliability, continuity, and peace of mind for the enterprise.

It provides ultra-responsive 24/7 support, a Designated Service ManagerAvailable with purchase of a service plan for 50 or more rooms., product replacement, accelerated RMA, onsite sparesAvailable with purchase of a service plan for 50 or more rooms., and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users.Available for users of Logitech Sync.

Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.

What's Included How It Works Compatible Products

WHAT’S INCLUDED

A Comprehensive, All-In-One Service Plan

24/7 Enterprise-Grade Support

24/ 7 Enterprise-Grade Support

24/7 Enterprise-Grade Support

Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur when downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams, Zoom Rooms, and in-room appliances running Windows and Android operating systems.

Designated Service Manager

Dedicated Success Manager

Designated Service Manager

Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a Designated Service Manager can lend support to enterprise customers with 50+ rooms installed. From wherever you are, rely on your DSM for help with set up, focused technical assistance and issue resolution within your video conferencing ecosystem.

Product Replacement

Fix it Fast with Advanced RMA

Product Replacement & Accelerated RMA

Expect the best but plan for the unpredictable. Logitech Select provides peace of mind with product replacement covering all your Logitech devices in a Select-enabled room, without the need for a separate, device-specific extended warrantyProducts must be under an active warranty when Select licenses are purchased. Maximum age of device at time of replacement is 5 years.. Next-business-day expedited deliveryShipping times may vary due to geographical locations or unforeseen situations such as weather conditions, disruption in transportation network or transit, and customs clearance time. of replacements minimize downtime and keep your business running smoothly in the event of equipment failure. We've got you covered.

RMA in an instant

RMA in an INSTANT

Some video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.

Insights and Analytics

Sync Insights inform optimization

Sync Insights Inform Optimization

Logitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.

ServiceNow Integration

ServiceNow Workflow Integration

ServiceNow Workflow Integration

Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.

How It works

Easy Access

Use single sign-on (SSO) to access Logitech Select with your existing username and password. Administrators can adjust permissions to give multiple users access to specific functions.

Simple Ticket Creation

Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.

Real-Time Tracking

See ticket status and track RMA requests quickly and easily through the Select portal.

Sync Insights

Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.

Designed & Delivered by Experts

As the market leader in video collaboration, Logitech delivers remarkable solutions that are technologically advanced yet simple to use. The same principles apply to Logitech Select, a service designed and delivered by the experts you know and trust.

Image of service team

COMPARE OUR SERVICE PLANS

BASIC BUSINESS SUPPORT
BASIC BUSINESS SUPPORT
 LOGITECH SELECT
LOGITECH SELECT
Cost
 Included with every Logitech product Fee-based serviceAvailable for a fee on a per-room, per-year basis: one, two, three, four, or five-year options.
Help Desk
 Business hours support for Logitech products 24/7
phone and email support within 1 hour for
your video collaboration solution
One-Click Help Requests via Sync
 No Yes
Product Replacement
 2-year standard warranty.
Ground shipping, time varies 		Up to 5 yearsProducts must be under an active warranty when Select licenses are purchased. Maximum age of device at time of replacement is 5 years..
One business day expedited deliveryShipping times may vary due to geographical locations or unforeseen situations such as weather conditions, disruption in transportation network or transit, and customs clearance time.
Instant RMA Onsite Spares
 No Yes One complete set of onsite spares per 50 rooms with the Logitech Select plan.
Usage and Occupancy Analytics via Sync
 No YesAvailable for users of Logitech Sync.
ServiceNow Integration via Sync
 No Yes Available for users of Logitech Sync.
Assigned Designated Service Manager (DSM)
 No Yes Available with purchase of a service plan for 50 or more rooms. Assignment of the DSM happens when the first incident is registered

Comprehensive Service for Room Solutions

Reliability, continuity, and peace of mind accompany each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.

A Service Plan for Every Room No Matter the Size

Example of Small Room Solution

Small Room Solutions

Example of Medium Room Solution

Medium Room Solutions

Example of Large Room Solution

Large Room Solutions

SERVICE DETAILS

Logitech Select Details

24/7 Enterprise-Grade Support

Technical support provided by phone or email within one hour by video collaboration solution experts.

Designated Service Manager

Trusted adviser and single point of contact for all Logitech Select services. Available to enterprise customers with Select room plans (50+ rooms).

Accelerated RMA

One-business-day replacement service for Logitech products under warranty. Shipping times may vary due to unforeseen circumstances. 

Instant RMA

Same-day replacement service for Logitech products under warranty based on onsite spares provided to enterprise customers with Select room plans (50+ rooms).

Remote Monitoring, Management and Usage Insights via Sync

Logitech Sync provides remote monitoring and management of video deployments at scale plus real-time analytics for how users utilize rooms and devices.

ServiceNow Workflow Integration

Logitech Sync integrates with ServiceNow. Receive IT tickets and alerts within an existing ServiceNow workflow to streamline device management. Available to enterprise customers who are Sync users.

Product Replacement

Covers all Logitech products in a Select-enabled room without the need for separate, device-specific extended warranty. Products must be under an active warranty when Select licenses are purchased. Maximum age of device at time of replacement is 5 years.

Service Description

Want more details about Logitech Select? Read the full Service Description.

View Service Description

SUPPORT

FAQS

If you have any questions, we probably have the answers that you're looking for.

View FAQs

Terms & Conditions

Learn more about the terms & conditions for Logitech Select.

Contact Support

Still can't find the answers you're looking for? Drop us a line and an agent will take it from there.  

Send Me More Info

Please send me more information about Logitech Select and have a service expert contact me. Fill out the form and a Logitech representative will contact you.


Call us at 1-800-210-0533

8:00 AM - 4:00 PM PDT

THANK YOU FOR CONTACTING US

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